Head of Sales Operations

Stenn is one of the leading FinTechs in Europe and a category leader in the verticals and markets it operates in. Founded in 2015, Stenn’s purpose is to connect international SMEs to the global financial system, helping to bridge a reported $3.6 trillion (USD) financing gap through a fast, simple online platform. To date, Stenn has enabled over $18 billion (USD) of finance to SMEs in 3 verticals and 4 markets, with capital provided by several blue-chip banks and institutional fund managers across the globe.

Rapid expansion continues at Stenn, as under-served SMEs seek financing solutions to manage significant macroeconomic and supply chain disruption; and this follows our $50 million Series A fundraise in 2022, valuing Stenn at $900 million.

Our HQ is in London with employees across the globe, including the USA, Europe and China. We are made up of diverse, highly skilled professionals who work in an innovative way to develop and drive our business further. Our people are empowered to work autonomously through a trusting leadership style which encourages learning.

The Role

As the Head of Sales Operations for Stenn, you will play a pivotal role in establishing our Sales Operations structure as we embark on an ambitious 3-year growth trajectory.

In this role, you’ll partner closely with sales leaders to develop thoughtful and innovative strategies that improve internal stakeholder experience, optimise performance, drive revenue, and reduce operational costs. You’ll be a self-starter, with the ability to work efficiently, anticipate issues, and come up with innovative solutions to solve them.

If you love a challenge and are ready to leverage your deep knowledge and experience to define, build and enhance Stenn’s sales strategy, this is the opportunity for you.

Sales Effectiveness and Processes

Define and refine a standardised deal flow process to enhance efficiency and effectiveness in deal execution.

Play an active role in deal and pipeline inspections, leveraging well-known methodologies such as MEDDPICC.

Design, implement, and lead sales forecasting and planning processes.

Create and own Sales Operations policies, procedures, and related resource material.

Drive the adoption of new technologies, processes, and tools to improve sales and sales operations productivity.

Develop, implement, and optimise sales commission plans to drive individual, team and organisational performance.

Oversee capacity modelling, and the assignment of salesforce quotas.

Data

Partner with Data and Finance to ensure clear data flows across multiple systems, resulting in accurate data, and insightful reporting.

Develop new reporting tools and dashboard critical metrics needed for measurement.

Ensure sales reports and other intelligence is readily available, and widely adopted.

Leadership

Lead, develop and mentor the Sales Operations team.

You

Clear and demonstrable experience in leading Sales Operations in fintech, cloud, information technology or software companies.

A strong aptitude for data analysis, coupled with a proactive operational mindset, capable of driving efficiency and effectiveness through data-driven strategies.

Solid strategic planning skills, combined with exceptional project execution capabilities.

A credible communicator and presenter.

Ability to work strategically and collaboratively across departments.

What Success Looks Like

Process: Develop, implement and embed sales processes with automation and velocity at heart.

Performance: Develop, implement and embed KPIs, sales metrics, compensation/incentive plans, and best practices methodologies.

Systems/Tools: Clearly define our data management and reporting structure, CRM configuration, and task automation requirements.

We appreciate the support recruitment agencies can provide, however our in-house team do not require any 3rd party assistance at this time.

At Stenn, we believe that every team member deserves to feel like they belong. We foster a culture of inclusivity, respect, and collaboration where everyone's unique perspectives are valued. Join us and be part of a team where you can thrive and grow, both professionally and personally.