Remote Level 1 IT Technician

Are you a tech-savvy problem solver who enjoys helping others? Do you have experience in providing remote technical support to end-users? If so, we have an exciting opportunity for you!

We are looking for a Level 1 IT Technician (Remote) to join our IT Support team. You will be responsible for:

Providing first-line technical support to our remote users via phone, email, chat, or remote desktop tools

Troubleshooting and resolving hardware and software issues

Assisting with password resets and account lockouts

Installing and configuring software

Setting up and troubleshooting peripheral devices

Handling calls and tickets from remote users and logging them in the system

Onboarding new remote users and providing them with the necessary IT equipment and training

Participating in projects such as asset management, company documentation, and monthly reports

Tracking and managing remote IT equipment inventory

Maintaining an up-to-date database of hardware and software assets

Generating reports on remote support performance and user feedback

Enforcing and communicating IT security policies remotely

Coordinating with Level 2 or Level 3 support teams to escalate complex technical issues

This is a long-term, full-time position that requires working from 9 am to 6 pm EST. You will work remotely from your home office, but you will be part of a collaborative and supportive team. You will also have access to training and development opportunities to enhance your skills and knowledge.

To be successful in this role, you will need:

Very good English speaking and writing skills.

A few years' experience and relevant IT certifications is a plus.

Proficiency in remote communication tools (video conferencing, remote desktop software, chat applications)

Understanding of common operating systems, basic hardware components, and standard office software applications

Strong remote communication skills, both verbal and written

A commitment to delivering excellent customer service with a focus on remote user satisfaction.

Effective time management and organization skills

Willingness to learn and adapt to new remote technologies and IT processes.

Basic knowledge of IT security principles and a commitment to maintaining data and system security

Preferably with MSP experience

If you are interested in this role, please apply. We look forward to hearing from you!