Systems Administrator

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

Windows Systems Administrator (WFO Application Support)

Five9 is a leader in Cloud based Call Center solutions and one of the Bay Area’s fastest growing companies. To complement our rapid growth, we are actively looking for an Windows Systems Administrator (WFO Application support) to join our Technical Operations team. Our headquarters is located in San Ramon, CA, and we continue to expand globally. We offer a very competitive base salary, full benefits package, and an attractive employee stock purchase plan. Five9 is a high energy environment with lots of room for personal and professional growth. The ideal candidate for this role will have a deep understanding of systems administration technologies, strong analytical and troubleshooting skills, and excellent communication skills.

Key Responsibilities:

Build, deploy and configure Five9 WFO platforms in AWS and GCP

Provision new customers on Five9 WFO platform

Collaborate with other Cloud Ops staff to monitor production environments with primary focus on the WFO instances

Work with Five9 CS and PS on assigned tickets

Perform capacity planning

Update and work on tasks assigned in a timely manner

Follow change management process and participate in off-hours maintenances windows

Key Requirements:

Minimum 8 years technical experience with Windows Server (2016/2019) and Active Directory

Minimum 5 years of experience of Complex Enterprise application support

MS SQL administration 3 years

AWS/GCP deployment experience – 3 year

GPO management – 3 years

Experience with WFO, PBX, Dialer, ACD, CTI, VoIP, IVR/VRU and Call Center practices is plus

Excellent verbal and written skills

Our company provides a very competitive pay! You will enjoy these benefits:

Company stocks

Annual merit increase based on performance

15% night shift differential pay

Paid Leave with Cash Conversion

HMO with free dependents

Retirement Plan

Life Insurance

While on work from home setup: Internet and meal allowance are provided

Employee Assistance Program for mental and social well-being

Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th month pay, Solo parent leave, Special leave for women)

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Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.

Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia.

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Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.