Dutch speaking Customer Service Agents

Who Are We Looking For?

Are you an enthusiastic communicator with a knack for problem-solving? Do you thrive in dynamic environments and enjoy providing top-notch service to customers? If so, we want you on our team!

Responsibilities:

• Initial Training for 6 weeks

• Respond to inbound calls from customers regarding technical queries and solve them in the best manner

• Escalate more complex issues to the technical department as required

• Document and update the CRM with the required information to ensure a proper follow up till the ticket is fully solved

• Identify opportunities for upselling/crosselling

Requirements:

• Strong communication skills in Dutch and English

• Ability to communicate professionally, enthusiastically

• Solution-oriented.

• Quick learner with the capacity to process information efficiently.

• Independent worker who enjoys challenges and maintains focus on customer satisfaction.

• Previous experience in customer service is a definite plus.

What is on Offer:

• A rewarding experience abroad that will enhance your professional and personal growth.

• Flexible work arrangements, with the option to work partially from home and partially in the office (after KPI’s are met)

• Comprehensive, paid training and ongoing support from your trainer and team leader.

• Friendly and supportive work environment, with opportunities for team bonding through social events.

• Long-term employment with stimulating challenges.

• Competitive salary

• Additional benefits including a fixed project bonus, performance bonus, and private health insurance.