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IT Service Desk for Business Applications

Company:
WHR Global Consulting
Location:
Makati, Philippines
Posted:
June 10, 2024
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Description:

WHR Global Consulting, a global talent solution provider is looking for a stellar candidate to fill the role of IT Service Desk for Business Applications for its client based in Makati City.

If you think you match the qualifications below APPLY NOW and one of our Senior Recruitment Consultants will call you for a remote interview.

This is for direct hiring and for a role.

Duties:

• Act as a single point of contact for the supporting business applications as well as the back-end application that support these systems

• Responsible for making sure that all business applications are running seamlessly and enabling users to get on with their tasks

• Responsible for monitoring the application performance

• Diagnose the incident and issue raised by users based on agreed SLA

• Perform analyses on software functionality and suggest improvements

• Perform analysis on root causes application errors

• Provide permanent corrective actions

• Document issue resolution for knowledge transfer as appropriate

• Ensure effective front end and back-end functionality of business applications

• Keep record of configurations, integrations and updates

• Conduct training and create training materials for user and clients

• Provide Documentation and train users for the application

• Participate in reviewing requirements for application enhancements and new projects

• Collaborate with various business stakeholders and team members

• Primary contact for vendor engagement

• Perform other related tasks that may be required from time to time

Job Requirements:

•Has a Bachelor’s Degree in Computer Science, Information Technology, Computer technology, Computer Engineering or equivalent

•Has at least three (3) years of working experience within service desk L1-L2 support in a shared services environment or similar is required for this position

•Knowledge on handling and navigating through MS applications such as but not limited to:

- Exchange

- Office 365 Admin platform

- Microsoft Azure

- Power BI

- MS Teams

• Advanced knowledge in Windows Operating Systems (Windows10) and MS Applications; Visio, Project, etc

• Knowledge on the current information technologies needed to support a specific application

• Keeps abreast in latest IT trends applicable to the business

• Result and action-oriented mind-set and with ability to be creative in challenging situations

• Has a strong customer service and focus, problem solving and collaboration abilities.

• Has the ability to take initiative and make sound judgement and decisions within applicable scope, global perspective, procedures and guidelines

• Structured, accurate, systematic, task focused and committed to deliver within deadlines

• Ability to work independently, but sees importance of achieving results through teamwork and collaboration to apply learnings in future situations, able to adapt in changing situations

• Ability to relate and explain technical jargons to users and customers globally, uses different type of approach to request, technical cases and scenarios

• Proficient oral and written communication skills in English with expertise in international and cross-cultural communications and business relations

• Willing to work on rotating midshift.

• Motivated to facilitate and contribute to the company’s growth.

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