User Support Technician (NOC 22221)

• Location - Edmonton, AB T6X 0R8 – Remote Work Available

• Salary - $29.50 Hourly / 35 hours per Week

• Terms of Employment - Permanent employment & Full time

• Employment Conditions - Day, Morning, Weekend

• Start Date - Starts as soon as possible

• Benefits: 4% Vacation Pay + WCB

• Vacancies - 2 Vacancies

Overview

Languages

English

Education

• College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year

• or equivalent experience

• Computer science

• Computer technology/computer systems technology

Experience

1 year to less than 2 years

Responsibilities

Tasks

• Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced

• Consult user guides, technical manuals and other documents to research and implement solutions

• Provide advice and training to users in response to identified difficulties

• Collect, organize and maintain a problems and solutions log for use by other technical support analysts

• Provide business systems, network and Internet support to users in response to identified difficulties

• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

• Provide customer service

• Manage incidents

Experience and specialization

Computer and technology knowledge

• iOS

• MAC

• Linux

• Networking software

• Networking hardware

• TCP/IP

• Wireless networks

Additional information

Work conditions and physical capabilities

• Fast-paced environment

• Tight deadlines

• Repetitive tasks

Personal suitability

• Efficient interpersonal skills

• Excellent oral communication

• Excellent written communication

• Organized

Benefits

Other benefits

Employment groups

This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups: Indigenous people, Newcomers to Canada, Veterans, Visible minorities, Youth

How to apply

By email

greatwaytelecomltd@gmail.com