Customer Service Agent

Current knowledge of best practices for Customer Services in a retail environment.

General Understanding of CPA (Customer Protection Act).

Knowledge of company policies, practices, processes and systems.

Knowledge of CRM systems and practices.

Social Media Proficiency.

MS Proficiency.

In–depth knowledge of company policies, practices, processes and systems

Understanding of the company operating model and value chain

Express and implied ethical responsibilities

SKILLS

Strong written and verbal communication skills

Personal Resilience

Multi-tasking

Effective Time Management

Interpersonal Skills

Active Listening and Interpretation skills

Conflict Management

Ability to work under pressure

BEHAVIOURS

Energy and Drive

Customer Orientation

Problem Solving

Planning and Prioritising

Assertiveness

Excellence Orientation

Following Instructions and Procedures

Attention to detail

Working with People

Delivering Results and Meeting Customer Expectations

Desired Experience & Qualification

Grade 12

One-year experience in Customer Resolution Centre/Customer Service

Tertiary qualification advantageous

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