Customer Service Officer - International Process

Job description

ixamBee hiring on behalf of iEnergiser

About us:

A conglomerate of some of the most sought-after solutions in the digital landscape, we are a global provider of an array of tech-solutions that can help you reimagine the scope of your business. Keeping in mind the big picture, we thrive on digitally transforming businesses through a comprehensive suite of Customer Management and Custom Content Development Services, helping you to reap increased profits through cost-effective, value-rich customer contacts and transformation solutions.

Job Description

Job Description for a Customer Support Role - International Process

Process Name - Travel Club India

Responsibilities

● Overseeing the customer service process.

● Resolving customer complaints brought to your attention.

● Conducting quality assurance surveys with customers and providing feedback to the staff.

● Possessing excellent product knowledge to enhance customer support,

● Establishing a positive rapport with all clients and customers via phone.

● Interacting with customers to ensure they have a desirable and shareable experience.

Requirements:

● Graduate with 1 year voice experience in Travel Process

● Communication and thought process has to be good.

● Excellent communication skills.

● Must be fluent in English

● Must be comfortable working from the office.

Shift Timings - 5 days working - Male - 6 am - 12 am (any 9 (nine) hours shift)

Female - 6 am - 8 pm (any 9 (nine) hours shift)

Job Location : Noida - A – 37, Gate No – 01, Sector – 60, Noida - 201301

Job Type: Full Time

Remuneration: 3.96 – 4.80 Lakhs (In hand)

Job Types: Full-time, Permanent

Salary: 396,000.00 - 480,000.00 per year

Schedule:

Day shift

Rotational shift

Commission pay

Performance bonus

Education:

Bachelor's (Required)

Experience:

Customer service: 1 year (Required)

Language:

English (Required)