Desktop Support Analyst - Hybrid

Title: Desktop Support Analyst - Hybrid

Location: Raleigh, NC, United States

Length: Long term

Restriction: W2 or C2C

Description:

Interview Type: InPerson Only *** Very long term project initial PO for 1 year, expect to go for 4+ years *** *** Hybrid *** Onsite 2/3 days per week; onsite interview

Job Description:

Desktop and M365 Support Analyst

NC OSC is transitioning to a new Microsoft Tenant and fully independent Desktop Management. Our IT Ops team will take on all desktop and M365 support and it will be a significant transition to our staff. We need someone with good communication skills, excellent customer service skills, and an even/calm presence to support our staff through the initial transition and the new ongoing support processes.

Expected Skills: Able to work without assistance can provide leadership to others able to manage highly complex work efforts may have advanced education may have extensive industry experience.

Description (including, but not limited to):

Technical assistance, support, and advice to end users for hardware, software, and systems

Hands on technical and functional assistance to business and technical users

Remote technical and functional assistance to business and technical users

Support of the Office 365 environment (administration and useage)

Able to support remote PC setup and application installation

Will be on site for a portion of the week to support hands on users

Required Skills:

Customer service skills 5 Years

Microsoft 365 (Outlook, Sharepoint, Teams, OneDrive, etc) usage 5 Years

Desktop support 5 Years

PC specifications and purchasing 5 Years

Desktop imaging and installation of applications5Years

Excellent written and verbal communication skillsRequired5Years

Excellent background support end users in a M365 environment with specific emphasis on Outlook, Teams, and SharePoint Required 5 Years

Desired Skills:

Experience supporting IT for employees of the State of NC 1 Years

Highly Desired Skills:

Microsoft certifications 3 Years

Experience supporting A/V equipment 2 Years