Customer Support Engineer

Key responsibilities:

Customer Support Engineers provide technical support to the enterprise-level solutions for our customers. You will be responsible for resolving tickets under enterprise network solutions such as, but not limited to, network switches, routers, SD-WAN, NMS. You will also be responsible for resolving tickets under collaboration solutions such as, but not limited to, Cisco CUCM, CME, CUC, UCCX, VG, IMP, Webex, Cisco Room Kits, IP Phones

Customer Support Engineers are also responsible for creating and presenting technical documentations to the customers such as, but not limited to, Incident Report, Root Cause Analysis, Method of Procedure

Customer Support Engineers will handle the following principals such as, but not limited to: Cisco, HP Aruba

Qualifications:

Candidates must possess a Bachelor’s/College Degree in ECE, Computer Engineering, Computer Science, IT or equivalent.

Candidates must have at least a 1-year experience deploying, administering, or troubleshooting enterprise routing, switching or collaboration solutions.

CCNA, CCNP Enterprise, CCNP Collaboration, Cisco Certified Specialist – Enterprise Core or Cisco Certified Specialist – Collaboration Core is an advantage.

Must have working knowledge of switches, routers, collaboration solutions from Cisco or equivalent brand.