Support Analyst (Fresh Graduates)

SafetyCulture is looking for Customer Support Analysts to champion the high standard of excellence demonstrated by our team on a daily basis. Our support analysts embody our core values and serve as our brand’s representatives by helping our customers get the most out of iAuditor, our flagship software.

What You'll Be Doing

Responding to our customer’s iAuditor related concerns through chat, email, and calls based on protocol and current metrics.

Documenting customer inquiries on all platforms, making sure they’re accurate, complete, and compliant with the quality framework (chat, email, and calls).

Educating our customers about the company, iAuditor, and iAuditor’s features as well as providing product updates that concern customer experience.

Walking customers through any difficulties they may encounter in the installation of iAuditor, and providing basic troubleshooting.

Arming customers with product knowledge and the technical know-how to ultimately, make them self-sufficient iAuditor champions of their respective organizations.

Researching relevant information using SafetyCulture prescribed and approved resources.

Core Competencies:

Ability to simplify complex steps and instructions for our customers through verbal and written communication.

Ability to determine the source of a problem and find an effective solution.

Ability to figure out how to get over, around, or through barriers to success, and then taking action.

Ability to analyze, assess, and improve thinking process and communicate clearly.

Doing the right thing in all circumstances.

Candidates must be willing to report