L1-Desktop Support Associate

As a L1 Desktop Support Associate (DSA) at WWS you will work as part of a broad range of technologies and liaises across multiple areas of the business to support incidents, problems and requests. The Responsibility includes for answering IT requests via phone, email, live chat or instant message and explaining solutions in technical and nontechnical terms

What We Expect

Bachelor/Master’s degree in computer science, information technology, computer programming.

Minimum experience of 2-3 years

Good Understanding of Computer Support and Troubleshooting, Knowledge of Windows

Strong experience with installation, configuration, and administration of SAS 9.1.3 or higher

Create/maintain static and Ad-Hoc deliverables to communicate field performance and increase technician level efficiency.

Experience with performance tuning servers, troubleshooting, and automation of such codes.

Proficiency in MS Excel or Google Sheets.

A Desktop Support Associate’s Ideal Day At WWS

Technical Resolution.Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including off-site repair for remote users as needed.

Desktop Support.Identify potential changes and system improvements to present to senior team leaders for consideration and implementation.Create, maintain, and distribute reports of progress to senior leadership.

Networking Assistance.sound good in knowledge of Windows Operating Systems & Chrome Operating Systems The basics of cloud drives are to be updated along with basic Knowledge of VPN which is to be operating.

What You Can Expect

Full-time, salaried position creamed with welfare programs.

Competitive salary and tailored training in the core space with recognition potential and annual bonus.

Performance appraisals.

Attendance Incentives.

Working with the best talent in the industry

Conducive intangible environment with dynamic benefits.

Why Consider a Desktop Support Associate Career With WWS?

With a very appealing work environment at WWS, our setting made it easier to build relationships with other staff members and clients. You may also have an opportunity to learn other aspects of medical office work on the job, which can enhance your experience and qualifications.

Technologies change rapidly and it's essential that you stay up to date with any developments in hardware and software, or specific systems applications.Nowadays Support Technician remains the traditional way of entry into computer or telecom field for several professionals. An important way to make a person stand out as a support professional is to authenticate knowledge and skills by getting one of these leading support certifications.