Front desk officer

• Manage online, phone and in-person room reservations

• Welcome guests, check them in, distribute room keys and explain the hotel’s amenities

• Take payment from customers

• Respond to guests’ issues and complaints in a friendly, timely manner

• Explain local amenities and attractions to guests

• Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special client needs

• Assist customers with the planning of special events such as weddings and business conferences

• Arrange specialized services for VIP customers