Project Manager

Job Description

We're looking for a Project Manager to join our team at Intelligent Technical Solutions, a dynamic and expanding company! You'll be a key player in delivering successful projects with a client-centric approach, using your skills in customer service, problem-solving, and attention to detail. In this role, you'll work with various tools and a great team of diverse professionals to ensure that projects are finished on schedule and within budget!

Job Responsibilities

Expected Results:

- Coordinate internal resources and third parties/vendors in the pursuit of excellent execution and collaboration.

- Champion the consistently excellent execution of projects, meeting client requirements while maintaining tight project budgets and timelines.

- Foster a culture of effective teamwork, contributing to the success of every project.

- Create and maintain comprehensive project documentation.

- Use appropriate verification techniques to manage changes in project scope, schedule and costs.

Prior Experience:

- Minimum of 2 years leading project deployments, or relative experience

- Strong technical understanding of project components and systems.

- Exceptional problem-solving skills and a proactive approach to optimization.

- Outstanding communication and collaboration abilities for effective stakeholder engagement.

- Client-focused mindset with a commitment to ensuring client satisfaction.

- Flexibility, adaptability, and a service-centric approach to project execution.

Job Qualifications

- Experience working with remote teams is desired.

- Hands-on deployment and troubleshooting experience for different technologies including endpoints, servers, cloud technologies, networks, etc.

- Ability to work in a fast-paced, and at times high-pressure consulting environment.

- Experience using Professional Services Automation (PSA) tools or ticketing platforms such as ConnectWise is required.

- Prior experience working in a Managed Service Provider (MSP) environment supporting multiple Clients.

- Experience using Remote Monitoring and Management tools (RMM) such as Kaseya or LabTech/ConnectWise Automate, is required.

Preferred Areas of Expertise:

Ideal candidates have demonstratable experience in the following areas:

- Moovila: Proficient in using Moovila for project planning and management, particularly skilled in utilizing its features for task tracking, resource allocation, and project health monitoring.

- ConnectWise Project: Experienced in leveraging ConnectWise for project management, especially adept at managing project workflows, documentation, and collaboration within this platform.

Technical Skills for Project Oversight:

- Basic IT Systems Understanding: Familiarity with the general landscape of IT systems relevant to ITS projects, including a basic understanding of cloud services, network infrastructure, and cybersecurity principles.

- System Integration Knowledge: Skills in understanding how various IT components (like software applications, databases, and network systems) integrate and impact project outcomes.

- Data Analysis Tools: Proficiency in using data analysis tools for project reporting and decision-making, such as Microsoft Excel.

Requirements

- A home office set up that meets the following:

- A working computer with minimum of 8gb RAM, i5 Windows10 or macOS Big Sur.

- Stable internet connection with at least 5mbps download and upload.

- A quality headset with noise cancellation feature for meetings.

- A mobile phone that has the capacity to install the Microsoft Authentication app.

- HD webcam

- 2nd Monitor

- UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)

Note: If you don't have a UPS or a secondary monitor, the company is willing to cover the initial expenses for acquiring these items. The total cost will be deducted from your salary over a three-month period.

- A very strong cultural fit the ITS way (Our core values will be discussed during the interview)

- Excellent command of the English language both spoken and written

- Able to work full time 40 hrs. a week: 8:00 AM to 5:00 PM PST (Monday to Friday)

- Able to pass our online behavior and cognitive assessments.

- Must have at least 2 of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer.

- Able to provide NBI Clearance (for PH applicants).

Compensation

Pay rate ranges from $10.00/hr up to 18.80/hr and vary by experience and location.

Benefits

Paid US Holiday

Night Shift Bonus

Paid Time Off (15 Vacation Days per year)

Comprehensive Health Plans / HMO (Employee & Dependent/s)

Life and Accident Insurance

Accident and Disability Coverage

Company-paid training and certification

Health & Wellness Program

Dental & Vision

Salary Advancement