Customer Service Agent (Turkey) Greek speaking- all genders

The Role at a Snapshot

Ready to make a lasting impact in customer service with a big focus on retention? Join GoStudent, a leading EdTech platform, and play a pivotal role in maximizing customer satisfaction and success.

Location

Istanbul

Your Role in Our Journey

Administration: Offering help through live chat, processing emails, and issuing invoices in Greek and English.

Teamwork: Collaborating with the Global Customer Care Manager team to find customer-friendly solutions.

Problem Solving: Addressing high-priority requests such as teacher searches, organization, and booking.

Interface: Serving as the interface between our Global Customer Care Manager Department and our tutors.

Coordination: Organizing tutoring sessions and ensuring their smooth execution.

Strategic Retention: Identify and retain customers with the highest churn risk, maximizing the possibility of retention.

Your Impact

Skillset: Proficient in sales, personal leadership, business acumen, communication, and relationship building.

Fast Learner: Ability to quickly learn and implement new concepts and strategies.

Adaptable: Flexible and adaptable to changing circumstances and priorities.

Prioritization: Strong prioritization and time management skills to effectively manage tasks.

Team Player: Collaborative mindset, with a knack for building partnerships and working in teams.

Problem Solver: Proven ability to solve complex problems and negotiate successful outcomes.

Experience: Minimum 3 years of experience in sales, account management, or relationship management.

Language Proficiency: Fluent in Greek, with a good level of English proficiency.

Your way to unlock your full potential

Disrupting Education: Join us for a unique opportunity to disrupt the traditional education landscape. It's not just a job; it's a chance to be part of something big and meaningful.

Global Dream Team: Say hello to an international and diverse crew of thinkers, doers, and magic makers. Get ready to be inspired daily by your colleagues from around the world.

Work, Your Way: We offer a flexible, hybrid work environment that respects your need for work-life harmony with 2/3 remote days a week & 5 fully remote weeks a year so you can shine in a way that suits you best.

Office Shenanigans: Our regular team and office events will keep your spirits high. We believe in bonding, celebrating, and having a blast together.

Strength in Unity: Join one of our GoStudent Employee Resource Groups (ERGs) and be part of communities that champion causes you're passionate about.

Growing is LIT: The sky's the limit in our EdTech playground. Access a wide array of online and in-person learning and development opportunities to build your career as high as your dreams can take you.

Support Around the Clock: We've got your back 24/7. Enjoy a comprehensive Employee Support Programme that's not just for you but for your loved ones too.

Life at GoStudent:

Do you want to reimagine education together with us and join a mission to believe in?

GoStudent is one of the world’s leading tutoring providers and education platforms. We’re also a unicorn and have raised more than €675m investment to date. Together with our acquisitions Seneca Learning, Tus Media, Fox Education and Studienkreis, we currently support more than 11 million families each month to fulfil our vision to help each student reach their full potential.

We are passionate about disrupting the future of education and making a real impact. Join our journey and unlock your creativity and advance your career by mastering exciting challenges together with an international, driven team. We are here to support your goals and to discover how far we can reach by growing smarter and stronger together. If this sounds good to you, then join us now and unlock your full potential.

Openness Statement

At GoStudent, we are an open and welcoming bunch that values your unique skills, passion, and potential. We don't hire based on age, gender, nationality, or political views, but rather focus on your talent and motivation to contribute to the future of learning. Even if you are a unicorn - just as GoStudent is: if you believe that you can make a positive impact, we encourage you to throw your hat in the ring & to apply, regardless of whether you meet every requirement. Our team is diverse, and we believe that this diversity fosters creativity and innovation, making us a better company. Join us in reimagining the future of learning!

Learn more about "Who we are"

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