Customer Support Executive

Company Description:

We provide premier healthcare services to patients in their residences. We provide full-time caregivers and nannies, short-term/long-term nursing care, physiotherapists, and mental wellness services at home. We also provide medical equipment (on rent or purchase), ICU Setup at home and post-discharge care services.

Location: Plot no.677, Pitruchhaya CHS S.H. Paralkar Marg, Dadar (W) Next to Ved Hospital, Mumbai – 4000 28

Job Type: Full-Time, In Person

Timings: 10 am to 6 pm

Job Description:

We are looking for a Customer support executive to join our expanding team of employees in the home healthcare industry. We are looking for candidates who are proactive and enthusiastic about managing customers, from queries to sales. We are looking for an individual who thinks out of the box to capture and convert leads. They should have a warm, reliable personality while speaking to customers. Candidates who are experts in MS Office, speak fluent English and have prior experience will be preferred.

Qualification: Any Graduate

Spoken Languages: English, Hindi, Marathi

Written Language: English

Experience: 2+ years in Customer Relations

Skills: Excellent MS Office Skills, Expert with MS Excel

Responsibilities

Here is a full list of responsibilities:-

1. Capture accurate client information and service requirements

2. Coordinate with the operations team

3. Adapt communication strategies as per the client’s prior behaviour, service requirements, payment preferences and communication modes.

4. Maintain & update the client database regularly

5. Manage customers from enquiry to service termination

6. Follow up with customers for feedback and reviews

7. Manage billing through MS Excel and coordinate with the accounting department

8. Should be proactive while dealing with the client

9. Should be able to complete tasks on time as per the Management

10. Come up with strategies and ideas for the growth of the organisation

Candidates with the following qualities would be preferred

Good business communication skills — Oral and Written

Pleasing personality

Fluent English

Creative & Adaptive Thinking

Prior Experience of 2 years

Contact

HR: 8928781971 or 9152959985