Client Relationship Manager

The Role:

We are looking for a passionate, energetic and self-motivated professional to join our Client Relations

team and provide high quality of client service to clients. This is a great opportunity to be part of a

faced-paced and dynamic environment with learning and growing opportunities.

The main responsibilities of the position include:

Develop and maintain excellent relationships with prospective and existing clients

Responsible for activating new client leads and following up with potential clients

Deal with clients’ inquiries via live chat, email and telephone

Handle client inquiries via email and telephone and ensure that high level service is provided

Perform personal clientele analysis and taking actions as required

Promote available products and services to clients

Stay abreast of the latest developments, products and marketing promotions that Trading Point

launches and the relevant terms and conditions; and communicate them to the clients

Ensure compliance with the company’s legal guidelines and compliance procedures

Provide suggestions on system enhancements

Act in the best interest of the company at all times, and cooperate with the rest of the Client

Relations team in order to perform business development

Contribute to the team effort by achieving targeted results

Cooperate effectively with other departments as necessary

Main requirements:

Degree in a business-related field

Customer care or sales experience is a definite plus

Client handling experience in the financial services sector is a definite plus

Fluent Kazakh and Russian speaker with excellent oral and written skills in English

Reliable, with integrity of character

Outstanding communication and interpersonal skills

Dynamic, innovative and target oriented

Ability to multitask and prioritize

Strong computer literacy

Benefit from:

Attractive remuneration package

Intellectually stimulating work environment

Continuous personal development and international training opportunities