Commercial Learning APAC Director. Work in Japan.

Build a Functional Training Team:

Lead the expansion of the CL organization in Japan to establish a high-functioning training team.

Utilize successful APAC training organizations as a model for creating a robust team structure.

Deployment of Trainers and Field Sales Managers:

Deploy experienced Trainers and Field Sales Managers to strategic locations such as Tokyo, Osaka, and Fukuoka.

Aim for a total team size of 10 members, aligning with the anticipated increase in personnel.

Tailored Training Consultation:

Consult on training strategies tailored to the unique situations in each geographic area.

Clarify and streamline the system to ensure an effective and efficient training process.

Collaborative System with CSD, CSM, and CSR:

Establish a more detailed collaborative system with each Customer Service Department (CSD), Customer Success Manager (CSM), and Customer Service Representative (CSR).

Ensure that the collaborative system aligns with the specific needs of each department.

Alignment with Organizational Goals:

Link training initiatives to organizational goals, including GOST (Global Organizational Success Targets), KPIs (Key Performance Indicators), and CIP (Continuous Improvement Processes).

Timeline:

Start Date: 1st January 2024

Success Criteria (Based on Past Feedback):

In the past 1-2 years, success in continuous learning and growth, as per superior feedback, has been observed in the following areas:

Diversity: Promoting diversity within the organization.

Subordinate Development: Focusing on the development of subordinates.

English Proficiency: Emphasizing proficiency in the English language.

Japanese Proficiency: Emphasizing proficiency in the Japanese language.

Needs Matching: Ensuring training and development align with identified needs.

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