Customer Service Representative Bacolod No BPO Experience

We’re hiring.

Ubiquity is hiring for Customer Service Representatives to join our team. Our Customer Service Representatives is an integral role in the operations of our Bacolod office.

The details.

Day-to-day responsibilities:

Attends to customers' needs by answering product and service related queries

Provides product overview and information about other services and offerings

suggesting information about other products and services

Opens customer accounts by recording account information

Maintains customer records by updating account information

Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem expediting correction or adjustment; following up to ensure resolution

Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed

Ideal candidates have:

With or without BPO/Call Center Experience

Average to excellent English communication skills

Must have a high level of analytical/critical thinking skills and keen attention to details

Must be willing to work onsite

Must be willing to work on shifting schedules

The Perks.

Medical, Dental, Vision and Life Insurance Benefits

Paid Time Off

Retirement Benefits

Learning and Development Opportunities

Tip: Best to walk-in Monday to Friday, 10AM-4PM for faster processing of applications. Please prepare and bring your updated resume and Government IDs available.

Site Address:

2nd Floor Veranda (beside Kenny Roger's and above Starbucks)

Ayala Malls Capitol Central, Gatuslao Street, Bacolod City