Customer Service Representative

Under supervision, the Customer Service Representative I responds to customer telephone calls in a Call Center environment concerning account maintenance, State Tax refund inquiries and Georgia Tax Center password resets. This position also handles inquiries regarding online State Registration requirements in The Georgia Tax Center (GTC). Performs light to moderate research using online web tools. The Customer Service Rep must also maintain a working knowledge of current tax laws and policies and remains abreast of revised policies, procedures, regulations and tax laws to accurately educate, advise and direct internal and external customers.

PRIMARY RESPONSIBILITIES:

· Assist customers either by phone or in person

· Review confidential tax information

· Provide account maintenance according to tax laws and policies and procedures

· Provide customer support for online self-service functions through the Georgia Tax Center

· Provide knowledgeable and accurate information in a timely and friendly manner

· Use of technology for advanced support