Customer Service Representative

Respond to customer inquiries via phone, email, or chat, providing information about products/services, resolving issues, and handling complaints.

Address customer concerns effectively, escalating issues as needed to ensure satisfactory resolution.

Maintain accurate records of customer interactions and transactions.

Develop an in-depth understanding of the company's products or services to provide accurate information to customers.

Work collaboratively with other team members and departments to improve overall customer experience.

Qualifications/Skills

Excellent verbal and written communication skills.

Ability to understand and empathize with customers' concerns.

Strong critical thinking and problem-solving abilities.

Ability to remain calm and patient in challenging situations.

Proficiency in using customer service software, CRMs, and other relevant tools.

Flexibility to adapt to changing processes and handle a variety of tasks.

Previous experience in customer service is often preferred but not always required.

Minimum qualification of HND in any discipline.