Customer Service Representative (Remote)

Job Type: Full time/Part time

Company Overview:

Market Payments Solutions LLC is a dynamic merchant services company committed to delivering exceptional service and support to our diverse customer base. We are currently seeking a motivated and dedicated individual to join our team as a Remote Customer Service Representative.

Job Description:

As a Remote Customer Service Representative, you will play a crucial role in providing outstanding support to our customers from the comfort of your own home. Your responsibilities will include:

- Assisting customers with product information, order inquiries, and issue resolution to ensure a positive experience.

- Documenting customer interactions and accurately updating customer records in our CRM system.

- Handling incoming customer inquiries via phone, email, and chat in a professional and courteous manner.

- Adhering to company policies and procedures to ensure consistent service delivery.

- Collaborating with team members and other departments to escalate and resolve complex issues.

- Maintaining a high level of professionalism and empathy while addressing customer concerns.

Qualifications:

- Previous experience in customer service or a related field preferred.

- Ability to work independently and efficiently in a remote environment.

- Excellent communication skills, both written and verbal.

- Proficiency in using remote communication tools and CRM software.

- Strong problem-solving abilities and attention to detail.

- Positive attitude and willingness to adapt to changing priorities and procedures.

Benefits:

- Opportunities for career growth and development

- Health, dental, and vision insurance

- Remote work allowance

- Competitive salary

- Flexible work hours

Join our remote team and help us provide exceptional service to our customers around the globe!