Job Type: Full-time/Part-time
Job Description:
- Maintaining a high level of professionalism and empathy while addressing customer concerns.
- Assisting customers with product information, order inquiries, and issue resolution to ensure a positive experience.
- Documenting customer interactions and accurately updating customer records in our CRM system.
- Handling incoming customer inquiries via phone, email, and chat in a professional and courteous manner.
- Collaborating with team members and other departments to escalate and resolve complex issues.
- Adhering to company policies and procedures to ensure consistent service delivery.
Qualifications:
- Ability to work independently and efficiently in a remote environment.
- Excellent communication skills, both written and verbal.
- Strong problem-solving abilities and attention to detail.
- Proficiency in using remote communication tools and CRM software.
- Previous experience in customer service or a related field preferred.
- Positive attitude and willingness to adapt to changing priorities and procedures.
Benefits:
- Competitive salary
- Flexible work hours
- Health, dental, and vision insurance
- Remote work allowance
- Opportunities for career growth and development
Join our remote team and help us provide exceptional service to our customers around the globe!