Customer Service Representative (Multiple branch locations)

Kaizen Collision Center

Contact No.: 623.258.0577

UPDATED JOB OPENING! (URGENT)

Position: Customer Service Representative

Job openings are available at the following branch locations of Kaizen Collision Center across various states.

Arizona branch locations:

•2360 E Huntington Dr., Flagstaff, AZ 86004

California branch location:

•2111 Morena Blvd., San Diego, CA 92110

Colorado branch location:

•535 W 115th Ave., Northglenn, CO 80234

8478 Raspberry Way, Frederick, CO 80504

Position Title: Customer Service Representative

Department: Operations

Reports to: General Manager

Position Summary:

The Customer Service Representative is responsible for providing exceptional customer service to all customers and business partners of Kaizen Collision Center throughout the repair process.

Responsibilities:

•Review with customers and walk-through the repair process: Greet customers by phone or in-person; explain to customers about the collision repair process, including insurance claims information, processing, and payment procedures. The Customer Service Representative is responsible for establishing an effective relationship with each customer to support a positive customer experience.

•Complete vehicle intake process: This includes mapping damage, photographing vehicles, and documenting work files per company and repair partner standards.

•Perform administrative tasks: Administrative tasks include collecting payments, updating rentals management portal (ARMS), supporting general manager with expense documentation and conducting Accounts Receivable follow-up.

•Additional responsibilities as assigned.

Job duties/Job description may be adjusted or added based on the needs of the business or at management discretion

Requirements:

•Ability to work collaboratively with the team to meet shared objectives.

•Effective time management.

•Able to multitask and manage competing priorities

•Communicate effectively with teammates, customers, and business partners.

•Proficient with computers.

•Excellent customer service skills.

•Valid drivers' license required.

•Eligible to work in the United States.

•Willing and able to pass a thorough background check.

Preferred Qualifications:

•Bilingual (Spanish).

•Knowledge of the Collision Industry.

For Quick Applications, apply through any of the following :

•Kaizen Career Portal: Job Opportunities (paycomonline.net) -recommended

•Or Direct Email to: (Director of Talent Acquisitions)

•contact #623.258.0577

•Or Apply in person @ the Company job site

Job Type: Full-time

Salary:

From $17.00- $19.00 for Flagstaff, AZ.

From $ 17.00- $24.00 for San Diego, CA.(approximation)

From $20.00- $22.00 for Northglenn, CO.

From $20.00- $24.00 for Frederick, CO.

Posted salary is an approximation and subject to change depending on experience.

Benefits:

•401(k)

•401(k) matching

•Dental Insurance

•Health insurance

•Paid time off

•Vision insurance

Experience level: 1 year

Shift: Day shift

Weekly day range: Monday to Friday

Work setting: In-person

Ability to commute/relocate:

: Reliably commute or plan to relocate before starting work (Required)

Work Location: In person