Accommodations Consultant / Accommodations Officer

Position Overview

Accommodations Consultants are the first point of contact with the potential tenant. They will provide prospective tenants with housing options, answer questions, close the deal by signing the lease. They meet tenants' housing needs and provide solutions to issues while promoting the Companies values.

Primary Responsibilities:

Marketing and Tenant Acquisition

• Assist in finding and obtaining new prospective tenants via networking and social media.

• Consistently conduct market research, work with management on developing sales strategies and marketing campaigns.

Customer Education and Engagement

• Educate customers on the leasing process, facilitate signing and completion of the tenant application and lease process.

• Greet prospective tenants; answer any questions they may have regarding rental location and units.

• Conduct property tour and show vacant rentals unit to potential tenants.

• Ensure that all potential tenants leave the property with thorough knowledge of property benefits and rental. availability if they are not able to sign the lease at that time.

Tenant Relations

• Report any problems related to tenant rent payment, property maintenance and any correction on the lease or termination notices to the Leasing Manager.

• Perform unit inspection as required.

Promotional and Event Participation

• Attend promotional and sponsorship events (handing out flyers and speaking to students).

Administrative Tasks

• Act as secondary reception; answer phone calls and direct them to the correct department or contact.

• Actively work on collection calls when needed.

• Other duties as required.

Requirements:

• Secondary School Graduation diploma or 3 years work related experience.

• Previous experience in a sales and or customer service role .

• Excellent communication and organization skills.

• Social Media experience a strong asset

• Ability to multitask, be detail oriented and possess good problem-solving skills in a busy environment.

• Portray a positive attitude towards potential tenants.

• Able to work within a flexible schedule.

• Ability to work independently as well as in a team environment.

• Previous student housing and rental industry preferred.

• Be physically able to lead tours onsite with visitors

Benefits:

• Comprehensive Health and Dental plan

• RRSP Matching

• Continuous Learning Program

• Career advancement opportunities

• Employee Assistance Program

• Christmas break paid