Customer Service Representative

Customer Service Representative Job Summary

We are seeking a Customer Service Representative to join our growing team. In this role, you will field calls, emails, and chat requests from customers who have questions, comments, or complaints about our products and services. You will also assist customers in placing orders. All of our Customer Service Representatives are trained to understand the full menu of our offerings so that they can provide our customers with excellent service. We prefer candidates who have some background in customer service or sales, but we are willing to train the right person.

Customer Service Representative Duties and Responsibilities

Listen, document, and help resolve conflicts with customers

Answer questions or handle complaints from customers

Field phone calls, emails, and chat requests

Provide information to customers about order status and product queries

Process customer orders/changes/returns according to established department policies and procedures

Work closely with the credit department to resolve disputed credit items

Customer Service Representative Requirements and Qualifications

High school diploma or equivalent

Customer service experience a plus

Experience with corporate phone systems or switchboard preferred

Flexible schedule