Technical Account Manager

Atlantic-IT.net is the Technology partner for growing to midsize organizations. We are seeking a energetic, highly motivated, business and technical savvy customer focused engineer. An onsite field specialist that takes pride in their work and looking to WOW the customer with every interaction.

We are looking for Technical Account Managers who have prior experience working with, and supporting Senior Executives and VIP users within an organization.

Benefits:

Step into this role and you're joining a company committed to providing a fun and challenging work environment. This is truly a fast-paced company where the business is continually expanding, and that means big things for your career. This position offers the chance to work with some wonderful people on very cutting edge projects. The company also offers virtually limitless growth opportunities, as well as very competitive compensation and outstanding benefits that include:

Job Duties and Responsibilities:

Helping our Clients when they need assistance with various technology.

Update and prioritize support tickets and communicate with clients on a daily basis or as required until issue is resolved.

Supports PC’s, printers, phones, conference room equipment and other end user equipment including iPhones and Android smart phones

Knowledge of Apple hardware, Mac OS X, IOS iPhones and iPads is required

Takes initiative and drives all aspects of technical support inquiries in order to meet customers’ requirements and deliver superior client satisfaction.

Ensure technology is ready for all meetings

Provide guidance and assistance to new employees

Workstation and peripheral diagnostics and support

Escalate customer issues through the proper channels.

Maintain client security levels and confidentiality of information.

Follows up on key users requests and performs a daily walkthrough for “high visibility users”.

Desired Experience:

Microsoft Certifications - Certification preferred but not required

Minimum of 1 years of experience working on a technical help desk or equivalent

Minimum of 1 years of experience in software and hardware troubleshooting on laptops, desktops, servers and network equipment

Minimum of 1 years of field experience

Experience with remote solutions, such as Citrix, Terminal Server and VPN

Experience with VOIP Phones

Experience with Apple Hardware and MAC OS

Knowledge, Skills and abilities:

Ability to provide consistently excellent customer service and professionalism

Excellent written and verbal communication skills

Able to quickly assess situations to pinpoint the scope/source of technical issues in a fast paced environment.

Must be dependable and able to work both individually and in a team environment.

Must possess strong sense of ownership of client relationships.

Positively represent the company to clients and provide empathetic and friendly customer service at all times.

Possesses excellent time management

Must be able to act and display a sense of urgency as appropriate

Job Type: Full-time

Salary: $44,177.00 - $55,000.00 per year

Benefits:

401(k)

Dental insurance

Employee discount

Flexible schedule

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Referral program

Vision insurance

Schedule:

8 hour shift

Day shift

Monday to Friday

On call

Application Question(s):

Are you willing to undergo a Background Check?

Salary Requirements?

Education:

Associate (Preferred)

Experience:

Office 365: 1 year (Preferred)

Mac OS: 2 years (Preferred)

IT support: 2 years (Preferred)

Active Directory: 2 years (Preferred)

Work Location: Hybrid remote in Atlanta, GA 30309