Remote Support

he Remote Support Engineers (RSE’s) are part of the Global Care Center organization, responsible for remotely resolving the technical issues of our customers and if needed, identifying, if needed be, the parts required and the convenience of sending a Field Services Engineer (FSE) to repair the product onsite

Actively participate in daily operation and overall coordination of all activities related to the support of the Worldwide Centralized Engineering Infrastructure (manpower, materials and resource assignment)

Manage the virtual environments, including OS and virtual networking

Conduct test activities related to system installation and power-up, configuring test applications and perform DeltaV system hardware tests

Support the end users / front offices with connectivity issues, and with the internal testing and factory acceptance testing

Provide general system administration support for the VMWare ESX virtual servers including diagnosis, optimization, documentation, security

Monitor storage and backup systems for efficiency and utilization

Provide phone and email support to clients and internal resources