Intake & Referral Specialist

Mission: Migration and Refugee Services

Non-exempt position (Bilingual)

Primary Office: Fredericksburg, VA

Hours per Week: 40

Starting Hourly rate $24.14

Intake & Referral Specialist of Catholic Charities Diocese of the Arlington (CCDA), Migration and Refugee Services (MRS), is primarily responsible in gathering, reviewing, and analyzing eligibility documentation for new client enrollments. The intake specialist will be responsible for the intake process and the assessment, resettlement, employment, training, legal and health needs of newly arrived Afghan parolees. Additionally, this position will assist program staff by aiding in the documentation and communication process.

Primary Responsibilities:

-Support resettlement staff in gathering, reviewing, and analyzing eligibility documentations.

-Schedule potential clients for intake services.

-Assist resettlement staff in conducting initial client intake

-Open new case files (hard files) for all intakes and enter enrollment data in MRS databases.

-Reconcile data by conducting routine file reviews both hard copies and in multiple databases.

-Responsible for data management in multiple databases. Assure compliance with all required reporting.

-Work closely with Refugee Cash Assistance and Refugee Employment services staff.

-Answer, screen, and forward incoming service requests as needed. Provide referrals and basic information to clients and other walk-ins not eligible for services.

-Maintain office security by following safety policies and procedures.

-Clerical duties such as filing, photocopying, scanning.

-Make referrals to in-house programs and external social service providers

-Translate and interpret as needed to help clients

-Attend and participate in team meetings and trainings as needed.

Documentation and Reporting

-Responsible for accurate submission of statistics and required data.

-Prepares arrival and intake data for submission periodic reports

-Use data management system to regularly collect data and complete case notes (use of Refugee Solution, VNIS and MRIS reporting)

Knowledge, Skills, and Abilities

-Bachelor’s degree required

-Two (2) years of previous direct work experience in a culturally diverse environment. (Preferably refugee resettlement)

-Excellent oral and written communication skills in English.

-Bilingual in English and one other language spoken by clients required: Dari, Pashtu

-Sensitive to the service population’s culture and must have the ability to communicate in a culturally competent manner

-Be proactive and create a cooperative and positive relationship with clients and US Ties

-Able to assist clients to solve difficult problems under pressure.

-Able to consistently work towards self-sufficiency with all clients and reflect the mission and the goals of Catholic Charities with minimal day-to-day supervision.

-Attend regular supervision meetings, case consultations, and assist with the development of crisis mitigation strategies.

-Able to keep informed of the social services policies and practices in all counties and localities where clients are resettling.

-Flexible to work irregular hours.

-Proficient in Microsoft Word and Office products.

Physical Demands:

Sitting for periods of time and some light lifting up to 25 lbs.