Remote Customer Service Representative

• Have agents that are fluent, both written and verbal, in English

• Demonstrate a proven ability to deal with challenging customers and situations

• Are confident in their ability to achieve metrics

• Build and maintain strong working relationships through exceptional

communication

• Provide proven problem-solving capabilities to deliver practical solutions

• Expertly navigate the Internet and demonstrate a working

• knowledge of Microsoft Office programs such as Outlook, Excel and Word

• Type 25+ words per minute

• Displays patience, empathy, an ability to manage stress, the ability to work under pressure

• Have previous customer service experience within a call-handling environment

• Must be located in the United States