Customer service Intern

• Providing introductory information to new customers

• Ensuring that customers are satisfied with products or services

• Following up with clients or customers to check that they’re still satisfied with any purchases

• Letting customers or clients know about additional products or services

• Determining the quickest, most effective ways to answer a client’s or customer’s questions

• Escalating queries and concerns

• Troubleshooting common issues with a product or service

• Working with a team of CSRs and other departments to find appropriate solutions