Customer Service/Account Manager (Printing/Packaging)

A flexo/digital printing company in the Greater Milwaukee area is seeking an experienced Customer Service/Account Manager to join their team.

EDUCATION / EXPERIENCE

Associate degree or equivalent preferred

Print or packaging experience is a plus.

At least two years related experience required; 5 years preferred.

BENEFITS

Medical, Dental, and Vision Insurance

Short-Term and Long-Term Disability and Life Insurance

401(K) with immediate match and Profit Sharing

Paid Time Off

WHAT YOU WILL DO

Meticulously maintain and communicate project details and changes.

Communicate with customers through telephone, email, teleconferencing, and occasionally in-person.

Field customer questions and concerns and utilize problem-solving and collaboration skills to resolve.

Manage multiple projects simultaneously from start to finish.

Maintain accurate and up-to-date customer records.

Seek out new opportunities to serve current customers.

Engage with prospective customers to gather information for accurate quotes.

Discuss quote requests and specifications professionally and knowledgeably; then generate accurate, timely quotes.

Compare customer-supplied requirements, components, and artwork to our specifications; then work with the customer to resolve discrepancies, refine specifications, and gather missing information.

Follow procedures to relay accurate, detailed project requirements to production team.

Proofread and review customer documentation, quotes, and proofs.

Coordinate shipping details and dates with customer and the scheduling department.

Learn about new customers, materials, capabilities, etc.