System Support Engineer

Boost your professional journey as a System Support Engineer in Waypoint's Support Team!

It's your gateway to an exciting role where innovation meets expertise.

It's a place where you can:

Demonstrate your expertise for delivering exceptional end user support, ensuring seamless experiences for our valued clients all over the Scandinavia.

Dive into the inner workings of the system, perfecting your debugging skills to identify and resolve issues swiftly and effectively by going beyond surface-level fixes to identify and eliminate root causes for sustained solutions.

Demonstrate your creativity by crafting ingenious workarounds, ensuring operations remain smooth even in the face of complex issues.

Thrive in an environment that values proactive solutions, where your ability to find and address challenges before they impact operations sets you apart.

Engage with a dynamic team, contributing to a supportive environment where collective expertise drives us toward success.

What are you going to do?

As a System support engineer, you will support business key users by handling production incidents and support requests.

You will be responsible for handling errors in messaging services and batch job failures.

You will be troubleshooting application errors, documenting problems and resolutions.

You will participate in Incident and Problem management processes.

You will support, coach, and guide team members in your areas of expertise.

What do we expect from you?

Must have:

Analytical skills to research and correlate information from disparate sources to formulate findings and root cause of reported issues.

Knowledge of C# and code debugging.

Understanding of Messaging principles and good knowledge of MS SQL and batch job process fundamentals.

Willingness to work with system users and solving production issues. Your friends most probably would characterize you as an excellent communicator (also in English), pro-active person with initiative.

Nice to have:

Experience with ITIL service operation processes

Experience in application support

Tech stack you’ll be working with:

MS SQL, MS Message Queuing, C#, .NET framework, Service Now, Splunk, PRTG.

Our promise to you:

Monthly salary: €1900 – €2500 gross depending on your qualifications

Various financial benefits: annual bonus, discounts on our products for you and your family, gifts, etc.

Job location: Riga (hybrid working model)

Personal development and training opportunities

Strong company culture: company events, interesting speakers, and other inspiring initiatives

Care for your health: health insurance, fruits in the office

Extra days-off

Compensation for an ergonomic home office

Read more about benefits for our employees

In case of further interest, we will contact you within 2 weeks after the deadline.

The information you provide in your application and CV will be processed for recruitment purposes within If Group and shall not be used in other contexts or by other organizations.

JobReqID8075