Account Services Assistant

- Assist the Account Coordinator with terminal-related concerns received from accounts daily.

- Prepares all supporting documents required for billing.

- Ensures window time for resolutions/closure of service issue/s is based on agreed service levels with accounts.

- Monitors and ensures that key support groups consistently follow all existing escalation procedures.

- Provides complete and timely reports and updates to accounts based on set deliverables of key support groups.

- Assists the Account Coordinator and Account Supervisor in preparing presentations to key accounts.

- Assist in preparing monthly service review presentations for key accounts and attend the same.

- Establishes filing and documentation of the encoding system of account and other official and business-related records

- Assist in all customer-related events or activities initiated by and/or for the company.

- Coordinates with the Operations Department in the pick-up and delivery of supplies, terminals, paper consumables, etc. to merchants.

- Provides complete and timely reports and updates based on set deliverables and deadlines with the Sales Manager

- Exerts best effort that the Quality Objectives are met; implements and/or carries out quality improvement activities and functions as Account Services Assistant as may be formally and officially defined by the immediate superior or by the executive management.

REQUIREMENTS

1. A Bachelor's Degree in Information Technology, Business Administration, Marketing and other related fields.

2. At least 1 year of work experience in performing executive and/or administrative functions3. Computer literate and knowledgeable in Basic Windows Applications.

4. Keen on minute details, flexible, systematic, and results-oriented.

5. Good in written and verbal communication skills.

6. Ability to work well under pressure and with minimal supervision.