Assistant Manager - Room Service

Working alongside a wonderful team at The Peninsula Tokyo, we are seeking an Assistant Manager - Room Service to achieve the company’s objectives and create a memorable guest experience.

Work for a highly prestigious hotel in Room Service team.

Staff at The Peninsula Tokyo are talented, highly motivated, dedicated to excellence and have an aptitude for languages.

Key Accountabilities

Play the role of Room Service Manager in his/her

Accountable for the efficient operations of Room Service and relevant requests from other departments while ensuring the provision of quality food and beverage service.

Ensure all staff follows the HACCP standard and participates in the environmental-friendly and 3Rs (reuse, recycle or reduce) initiatives whenever possible.

Supervisor the inventory management and ongoing maintenance of restaurant operating equipment and other assets.

Ensure the delivery of exceptional guest service at all times, providing friendly, yet discreet and unobtrusive service in: Greeting, seating and waiting on all guests.

Handle, or relay to manager all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

Establish and maintain positive guest and colleague interactions with good working relationships.

Understand and accurately follow the standard of sequence of service, pre-service and after-service procedures.

Understand all food and beverage items ordered, including ingredients, methods of preparation and proper service.

General Requirements

Business level in spoken English is preferred.

Management experience such as supervisor for 1 year and above.

Work experience in restaurant, 5-star hotels or equivalent shop establishments is preferred.

Benefits We Offer

Social Insurance (Employment Insurance, Worker’s Accident Compensation Insurance, Health Insurance, Employee’s Pension)

Transportation Allowance (Subject to company policy; up to JPY 30,000/ month)

Comprehensive Training and Talent Development Program (Overseas training opportunities)

Retirement Plan (2% of company contributions in addition to a company match up to 2% of employee contributions, a total of maximum 6%) (Upon completion of 3-year of service)

Group Life Insurance

Regular Days-off/ 119 days per year

Life Work Balance Leave/ 3 days per year

Paternity Leave/ 5 days (Eligible for male employees)

Complimentary Staff Restaurant (3 meals per day)

Complimentary Uniform Laundry and Dry Cleaning for Business Attire

Employee Recognitions (Long Service Award, Model Employee Award and etc.)

Employee Events (Staff Party, Family Party and etc.)

Employee Discounts on Peninsula Boutique, Restaurants and Bars

Complimentary Accommodation at Peninsula Hotels (Applicable to permanent employee who completed 1-year of service)

Welfare Club (Relo Club)

Complimentary Bicycle Parking (On site)

Global Mobility Program and Cross-Exposure Learning Program to other Peninsula properties.

We are delighted to receive your resume for further consideration.

Superbly located opposite the Imperial Palace and Hibiya Park in Marunouchi district, and within minutes' walk of the shopping capital of Ginza, The Peninsula Tokyo delights guests with commanding views of the Japanese capital’s skyline, sophisticated facilities, extraordinary dining options and the legendary Peninsula service. Our multilingual colleagues are highly motivated and dedicated to excellence. In return, we offer superb training and benefits, with structured career advancement and international opportunities.