Workload Leader

Position Description Assign investigative leads to field investigators based on specific geographic availability.

Minimum Qualifications: * Bachelor's degree or equivalent combination of education and experience is preferred; * Must have experience with the workload assignment and managing workload for multiple contracts; * Must have thorough knowledge of all aspects of the background investigations process; * Drives continuous process improvements within the organization through the identification of discrepancies/gaps in current processes and works with regions and departments to be most efficient and effective.

Identifies patterns/trends in regions and recommends solutions; * Highly energized, effective and engaging oral communication skills including the ability to interact effectively with individuals at all levels of the employer's and/or customer's organization; * High reasoning skills, including ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Ability to interpret a variety of instructions furnished in oral, written, diagram, or schedule form; * High language skills, including ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations; * Intermediate math skills, including ability to calculate figures and amounts.

* High computer skills and ability to work in a MS Windows based operating environment, including proficiency with Microsoft Office (Word, Excel, PowerPoint), Internet and E-mail.

* Must be U.S.

citizen and able to successfully undergo background investigation to obtain U.S.

Government security clearance.

* Must have a current (within the last two (2) years) SSBI or an active Secret Clearance based on an SSBI.

Essential Duties and Responsibilities: * Reports directly to and is responsible to the Consolidated Assignments Manager * Responsible for the workload assignment process for the assigned region/area in accordance with company policies and applicable law * Assigns cases via the Portal system * Assigns and prioritize work based on business rules and position guidelines * Assigns and maintain EI caseloads * Understands contract requirements and case types to provide more efficient assigning * Communicates specific areas that require additional capacity and assist in recruiting * Establishes and maintains a good professional relationship with CIs in assigned zone * Continuously engages with investigators in assigned zones * Maximizes the efficiency and capacity of all investigators * Responds to investigator's queries by understanding general investigator questions * Monitors investigator quality and past due percentage when determining best option for assignments * Works with field operations team to engage additional investigator capacity within the region of assignment * Establishes assignment due dates when necessary while considering customer due dates * Uses multiple facets of communication to engage and interact with investigators on a daily basis * Bundles assignments and maximizes investigator efficiency * Assist the Consolidated Assignments Manager with TDY assignments and communication * Other duties as assigned Equal Opportunity Employer Race/Color/Sex/Sexual Orientation/Gender Identity/Disability/Vet Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Full-time