Global People Shared Services Manager - Makati City

Title: Global People Shared Services Manager - Makati City

Who we are

At City Storage System, we're dedicated to creating commercial kitchens designed specifically for food delivery. We present a low-risk, minimal upfront investment, and substantial potential for growth, providing a golden opportunity for small to medium-sized F&B operators to initiate and expand their culinary ventures, be it a restaurant or a flourishing food delivery enterprise, while simultaneously collaborating with enterprises to transform their restaurant businesses into more integral parts of everyday life through our innovative cloud kitchens model.

What you’ll do

Provide strategic and operational direction of HR Shared Services including defining the operational model, process design and improvement, systems work and technology, budgets, vendor selection, and talent management

Design and deliver a best-in-class service for our internal and external customers. Build a strong team, multi-skilled in all aspects which is highly motivated and engaged.

Define, monitor, and ensure the delivery of a comprehensive set of performance metrics that are relevant to the Shared Services Operating Model

Provides leadership and ownership in determining SLA, determining control standards, and identifying issue escalation matrix

Design and successful delivery of processes, as well as leading the progression of the function and the broadening of the scope of services provided

Statistical reporting to internal management and external agencies

May be accountable for selecting and managing outsourcing vendors

Typically manages a department or small unit that includes multiple teams led by Managers and/or Team Leaders.

Requires the ability to influence others to accept practices and approaches, and the ability to communicate and influence executive leadership.

Partner with the Project Management Office on programs, and projects leading towards world-class employee and new hire experience

What we’re looking for

10-15 years of relevant experience in people operations or shared service fields.

Proven experience in a fast-paced start-up environment. Fast leader. Adaptable to changes and challenges.

Change improvements experience. Ability to prioritize, push for desirable results, and delegate.

Ability to adopt standard processes while applying customized approaches based on different cases.

Excellent written and verbal communication skills.

Detail-oriented with strong organizational and analytical abilities.

Why join us

Changing the restaurant industry: You’ll be part of a team that helps restaurants succeed in online food delivery.

Collaborative environment: You will receive support and guidance from experienced colleagues and managers, helping you to learn, grow, and achieve your goals, and you’ll work closely with other teams to ensure our customers’ success.

Pioneer position: This role will shape the workplace policies and practices of a hyper-growth startup that presents unique employment experiences.

What else you need to know

This is an onsite role based in our Manila office location. We believe that people do their best work when they are together. As a company, we’re in the marketplace of ideas and innovation. When you’re constantly innovating, changing how an industry works, inventing new products and processes - and we are doing all these things - we believe we’re better as a team in person. Looking forward to sharing more about a Career of Substance at City Storage Systems!

Ready to join us as we serve those who serve others?

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