Customer Service Representative

Job Description

Customer Service Representative

The Customer Service Representative is responsible for receiving all incoming sales calls, establishing relationships with customers and scheduling appointments for the Sales Associates.

The Customer Service Representative interacts daily with the BDC Manager, Sales Associates, Sales Managers, support staff and customers.

Responsibilities

Receiving inbound sales phone calls and leads

Identifying the client's needs and scheduling appointments

Placing outbound phone calls to potential leads

Ensuring all clients concerns are addressed prior to appointment date such as cost, warranty questions, appointment duration, etc

Contacting clients prior to appointment date to confirm appointment

Mailing marketing letters to provided leads

Following up post visit to ensure customer satisfaction

Requirements

High school diploma or equivalent

Excellent oral, written and interpersonal communication skills

Extensive customer service, sales, or telemarketing background

Computer literacy, strong organizational and follow-up skills

Ability to read and comprehend instructions and information

Excellent problem solving skills

Education and/or Experience

High School Diploma or GED; or one to two years related experience and/or training; or equivalent combination of education and experience.

Benefits

In addition to career-long personal development, our associates enjoy a number of benefits, including:

Health Insurance

Dental Insurance

Life Insurance

Paid Vacation

Paid Sick Leave

Paid Holidays

About Our Dealership

Since 2014, Nissan of Boerne has provided high-quality Nissan vehicles to drivers near Boerne, Spring Branch, and San Antonio, Texas. We are proud of our service to the community, and continue our involvement with Wounded Warrior Project and Toys for Tots. We look forward to going above beyond what is expected of us and our friendly staff is eager and willing to assist our customers with all their automotive needs. We are looking for future employees that share the same commitment.