Medical Receptionist

Job Description

Townsen Memorial Hospital is an accredited network of facilities with an emphasis on emergency care, outpatient surgery, and diagnostics and imaging. Our core mission is to provide compassionate, evidence-based patient care to those we serve. At Townsen Memorial, we encompass diversity, dignity, and inclusiveness as a reflection of our core values. Townsen Memorial is committed to driving cutting edge healthcare to our patients, our communities and each other.

Townsen Memorial is hiring for a full-time Medical Receptionist for our surgery Center in Houston, TX. The Medical Receptionist exhibits professionalism at all times while answering inquiries and providing information to the general public, visitors, patients, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization. Supports medical staff by completing administrative requirements as assigned.

ESSENTIAL FUNCTIONS:

Demonstrates Customer Service Standards (smiles and makes eye contact, greets each patient and visitor, seeks out patient and visitor contact, displays appropriate body language at all times, take 5 minutes each day to go above and beyond for one patient or visitor, honor diversity and thanks each customer/patient)

Greet patients as they arrive into facility and provide them with appropriate information

Assist patients to complete all necessary forms and documentation

Ensure completeness and accuracy of patients' forms and logs all demographics in EMR system

Update patients' information into database

Move patients through appointments as scheduled. Keep patient appointments on schedule by notifying provider of patients' arrival

Respond and comply to requests for information including sending faxes and e-mails

Answer telephone and deal with inquiries

Transfer calls as required

Direct calls and messages to appropriate medical office staff

Maintains patient accounts by obtaining, recording, and updating personal and financial information into e-clinical

Obtains revenue by recording and updating financial information; recording and collecting patient charges

Call patients and remind them of their appointments

Keeps patients' family's informed of patient status

Schedule and reschedule patients' appointments

Update appointment calendars

Creates and labels appropriate charts for patient's

Manage filing and record keeping activities; obtains all necessary documents related to the patient chart as needed

Report statistics as required

KNOWLEDGE, SKILLS, AND ABILITIES:

Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology

Knowledge of computer and relevant software applications

Strong computer skills with proficiency in Microsoft Office, including Outlook, Excel, and Word

Strong attention to detail: being careful about detail and thorough in completing work tasks

Has self-control to maintain composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in difficult situations

High stress tolerance: accepting criticism and dealing calmly and effectively with high stress situations

Ability to adapt with flexibility: being open to change (positive or negative) and to considerable variety in the workplace

Ability to work independently by guiding oneself with little or no supervision and depending one oneself to get things done

Ability to maintain effective and organized systems to ensure timely patient flow

EDUCATION AND EXPERIENCE:

High School diploma or its equivalent

BENEFITS:

3 Medical Plans

2 Dental Plans

1 Vision Plan

Employee Assistance Program

Short and Long-Term Disability Insurance

Basic and Voluntary Life with AD&D Plan

401(k) with a 2-year vesting

PTO + Holidays

Please visit our website for more information:

Compensation to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.

Job Posted by ApplicantPro