Overnight Dispatcher

Job Description

Roadway Towing & Recovery is one of the best and most professional growing companies in South Florida. The people of Roadway proudly respond to hundreds of calls for towing every day in the Try-county area from different Police agencies as well commercial accounts. We strive to do great things for each other, our partners, and our communities. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing, a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at Roadway.

If you’re researching the qualifications, skills, and education you’ll need to launch your career as a dispatcher, look no further. We’ve created this guide to help you on your journey.

Night time shift available only.

Must be able to work on weekends and holidays.

Requirements:

Dispatch experience using radio equipment

Ability to multi-task in a fast pace environment

Geographical knowledge of Miami Dade / Downtown Area

Knowledge of the towing industry or 911 experience

Ability to assist customers with their needs

Prior related experience helpful

Must pass background investigation and Pre-hire and random drug screen.

911 dispatch experience (preferred)

Bilingual English and Spanish

JOB DESCRIPTION:

Responsible for carrying out two-way communications between law enforcement personnel and field tow operators. Work involves screening routine and service telephone requests for police and others clients and relaying that information to tow operators in the field.

Duties also include, but are not limited to arrange for necessary Truck repairs in order to restore service and schedules, performing vehicle DMV record checks for tow operators in the field, keeping records of all tow units available, and responding to requests. Position reports to the shop managers.

Candidates preferred. Lateral means you have previous 911 Communications dispatching and/or call taking experience.

Schedule and dispatch drivers, equipment, or service vehicles to appropriate locations according to customer requests, specifications, or needs, using radios, telephones and GPS.

Relay work orders, messages, and information to or from drivers, supervisors, inspectors using telephones or two-way radios. Prepare daily Route for Drivers, Receive or prepare work orders. Monitor personnel and/or equipment locations and utilization in order to coordinate service and schedules.

Record and maintain files and records of customer requests, work or services performed, charges, expenses, inventory, and other dispatch information.

Determine types or amounts of equipment, vehicles, materials, or personnel required according to work orders or specifications.

Advise drivers about traffic problems such as construction areas, accidents, congestion, weather conditions, and other hazards.

Job Type: Full-time

Salary: $31,000.00 - $45,000.00 per year

Benefits:

Employee discount

Flexible schedule

Paid time off

Schedule:

Monday to Friday

Night shift

Overtime

Weekends as needed

Work Location: In personCompany Description

"Our mission is to provide prompt, reliable, and professional towing and roadside assistance services to our customers, ensuring their safety and peace of mind during difficult situations.

We aim to deliver exceptional customer service, utilizing our expertise and state-of-the-art equipment to efficiently handle vehicle breakdowns, accidents, and recovery needs. We are committed to building strong relationships with our customers, local communities, and partners through integrity, transparency, and a dedication to exceeding expectations.

Our goal is to be the trusted and preferred towing service provider, delivering exceptional value and assistance whenever and wherever our customers need us."