VP, Mortgage Operations Manager

Wintrust Mortgage was founded in 1981 to help customers achieve the American dream of homeownership and has since successfully navigated the ever-changing real estate market. As a full-service, federally chartered lender with offices located across the country, we’re dedicated to providing customers with a wide range of mortgage products and have the capability to lend in all 50 states. To complement the basic conventional, FHA, and VA loan programs, we are uniquely positioned to meet the needs of the continually evolving market. Wintrust Mortgage is part of Wintrust, a financial services company with more than $50 billion in assets.

Why join us?

An award-winning culture! We are rated a Top Workplace by the Chicago Tribune (past 10 years) and Employee Recommended award by the Globe & Mail (past 6 years)

Competitive pay and discretionary or incentive bonus eligible

Comprehensive benefit package including medical, dental, vision, life, a 401k plan with a generous company match and tuition reimbursement to name a few

Family-friendly work hours

With 175+ community bank locations, we offer opportunities to grow and develop in your career

Promote from within culture

Why join this team?

We have a culture that encourages an entrepreneurial spirit

We offer multiple opportunities for development and upward mobility

What You’ll Do:

Achieves pipeline conversion and loan service time objectives in line with budget plan.

Monitor workflows and department metrics to increase service levels while increasing staff productivity without sacrificing quality or increasing risk.

Leads coordination and implementation of third party services consisting of Appraisal, Insurance, Title and Closing to ensure error free, high quality processes and execution.

Oversees overall department financial management, planning, systems and controls.

Meet established productivity levels and turnaround times as set by management

Review weekly pipeline reports and reallocate as dictated by volume

Responsible for Cycle times.

effectively resolve problems that arise on a daily basis

Be up to date on all investor, agency, FHA, VA, and Loan guideline changes along with any overlays.

Ensure the accuracy of all necessary criteria for specific loan types, products, rates and fee structures.

Ensure that all relevant policies, procedures, internal controls and processes are kept up to date and meet all regulatory and other requirements.

Responsible for QA High Findings %

Contributes to short and long-term organizational planning and strategy as a member of the management team, including an initiative focused on achieving operational excellence.

Create and maintain a team environment among loan officers and processing staff to complete transactions timely and efficiently

Monitor file flow to ensure SLA's and KPI’s are consistently met or exceeded.

Demonstrate a sense of urgency by taking on immediate issues concerns as needed.

Monitor and Improve/maintain Customer Stat.

Responsible for closing times.

Responsible for Employee Engagement initiatives and results.

Establishes, leads, and retains a best in class loan operations team.

Manages a skilled team of Leads, and operations personnel consisting of Processing, Underwriting, Closing / Funding.

Responsible for leading the Operations team to processing, underwrite, and close loans fast & efficiently; while maintaining exceptional communication with internal & external customers/borrowers.

Lead and motivate all employees within the loan processing teams; provide discipline when necessary

Responsible for Employee Engagement initiatives and results.

Qualifications:

Bachelor's Degree in a finance-related major or related work experience.

7-10 years experience in mortgage operations fulfillment with a proven track record in leadership, mentoring and management.

Strong Underwriting background.

Knowledge of Fulfillment operations on a national scale with experience supporting multiple customers.

Knowledge of all legal and regulatory aspects for mortgage operations.

From our first day in business, Wintrust has been proud to serve a variety of unique communities and people from all walks of life. To be Chicago’s Bank® and Wisconsin's Bank®, we need to reflect that diversity both in all the communities we serve, the people we employ, the organizations we work with, and our banking and lending practices. Wintrust Financial Corporation, including community banking and financial services subsidiaries, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran or any other characteristic protected by law.

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