Deskside Support

Description Responsibilities/ Skills: • Identify, prioritize and resolve reported problems including data, account administration, desktop hardware/software, including application issues.

• Research, resolve, and respond to end-user issues/problems received via email, telephone, or escalations, and provide support on desktop systems.

• Document, maintain, upgrade and replace hardware and software systems.

• Maintain, analyze, troubleshoot and repairs computer systems, hardware and peripherals.

• Provides end user training where required.

• Ability to shift between projects/tasks to keep up with workload.

• Strong communication/people skills • Highly self motivated and directed, with attention to detail.

• Strong understanding of Windows operating systems and applications in a domain environment, including Windows 10 and Microsoft Office suites • Experience with desktop encryption methods • Working knowledge of virtualization technologies • Experience with desktop image management • Experience with anti-virus technologies and troubleshooting • Familiarity with IOS, and Android mobile operating systems • Basic understanding of TCP/IP, DNS, DHCP, and VPN configurations • Ability to effectively configure, support and troubleshoot connection settings for Microsoft Outlook users in an Exchange environment • Peripherals setup & support such as printers, scanners, etc.

• Other duties as assigned Qualifications TYPICAL EDUCATION AND EXPERIENCE: Bachelors and 0 years or more experience; Masters and 0 years related experience.

Or will accept additional years experience in lieu of degree.

Must have 1-2 years in deskside support Must be a US Citizen and must be able to obtain a Public Trust.

SAIC accepts applications on an ongoing basis and there is no deadline.

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters.

Customer site vaccination requirements must be followed when work is performed at a customer site.

REQNUMBER: 2407053 SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets.

Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training.

We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity.

Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion.

For more information, visit saic.com.

For information on the benefits SAIC offers, see Working at SAIC.

EOE AA M/F/Vet/Disability