Instructional Designer

IBEX Global is hiring Instructional Designer for Content and Curriculum to join our GLID team.

Responsibilities

Planning and Analysis

Conduct periodic and case-to-case training needs assessment to address key performance indicators (KPI) or process-related gaps

Propose learning solutions based on characteristics of target learners, learning environment, existing materials, and factors related to the training needs

Utilize the company’s existing and emerging technological capabilities

Create a project execution plan using templates provided such as work breakdown structure (WBS), Gantt chart, etc.

Design and Development

Design the curriculum outlining the overall and daily learning objectives to meet the company’s goals

Develop storyboards based on learning objectives

Choose learning methodologies like gamification and scenario-based learning to meet identified learning objectives

Curate, design, and develop content and activities to promote a positive learning experience to its audience

Create branded templates for existing materials such as job aids, one-pagers and huddle guides

Design assessments and certification to validate knowledge and skills acquired during training

Create a learning evaluation plan to assess the level of achievement, and create recommendations on whether to continue, discontinue, or scale up the training solution

Implementation and Knowledge Management

Promote collaboration and partnerships among all different stakeholders in Quality, Training, and Operations to complete instructional projects

Ensure users get access to the completed materials by uploading them on TMS and other company approved file-sharing platforms

Evaluate and redesign existing materials whenever necessary

Report utilization of materials within the duration of project timelines

Conduct Train-the-Trainer sessions and walkthroughs of the curriculum and developed materials to align the delivery method with the learning goals

Project Management

Coordinate internal and external stakeholders for streamlined planning, designing, implementation, and evaluation of instructional design projects

Ensure all tasks and project deliverables are executed and submitted on time, within the scope, and by the proper POCs

Communicate all project-related updates to all stakeholders

Qualifications

Education/Experience:

Bachelor’s Degree in related fields, preferred

4 years related experience or equivalent combination of education and experience in a call center environment

Knowledge and skills in: ADI model

Experienced in content writing

Training needs analysis, methods and procedures

Processes and standards for planning and implementing instructional design and development

Instructional technology media and materials development and implementation principles

Learning theory, knowledge of Mager’s instructional objectives and Bloom’s taxonomy, mandatory

Instructional strategies, curriculum standards and assessments

Process mapping and visual display design principles

Excellent written and communications skills, mandatory

Must have proficiency with various software application programs including MS Office

Prior experience in adult classroom instruction and curriculum design

Prior customer service or call center environment experience

Knowledge of creative training techniques, adult learning, and accelerated learning

Ability to analyze data and ascertain needs, linking training and design to performance and operational processes

Thorough knowledge of technical business environment for one or more products or processes

Possesses a collaborative working style and the ability to work independently and in a team environment

Highly organized and detail oriented

Ability to meet project deadlines

Ability to work with and lead a team

Ability to work a flexible schedule

Ability to work onsite in Davao

Permanent (Outside US)