Operations Resilience and Business Continuity Officer

About us

IQUW is a speciality (re)insurer at Lloyd’s (Syndicate 1856) underwriting a diverse range of Property, Commercial and Speciality (re)insurance products from Cargo and Marine to Political Violence, Terror and War. We combine data, intelligent automation and human expertise to make smart decisions, fast.

ERS is the UK's largest specialist motor insurer with an A+ rating. We recognise that for some, motor insurance is more than just a must-have; it's a way of taking care of what stands at the heart of their passion or livelihood. For those people, standard insurance isn't enough. That's why we work exclusively with motor insurance brokers to help get under the skin of the most difficult insurance risks, helping build products to meet their customer’s needs.

The role

The Operational Resilience and Business Continuity Officer is vital in ensuring IQUW can identify, remediate, monitor, and report on operation resilience related risks. The Ops Res and Business Continuity Officer will work across the business to ensure Operational Resilience frameworks set in place are acted upon across the organisation.

IQUW is a fast-growing, highly digital, and entrepreneurial organisation that is rapidly evolving. You will get the opportunity to shape the Operational Resilience and Business Continuity function from the ground up. You will be working with executive-level stakeholders across the organisation, to develop, embed, and ensure operational resilience controls are aligned with the organisation’s digital aspirations, strategy, and growth.

This role is available on a remote basis, with travel to either the London or Swansea site as required.

Key responsibilities

You will be responsible for managing tasks, mailboxes, and calendars related to operational resilience and business continuity activities.

Operational Resilience:

Support and coordinate the work set out by the Operational Resilience Project to move to embedding within the business.

Maintain the ORMS (Operational Resilience Management System). Across all operational reliance domains, maintain:

The schedule of reviews

Self-assessments

Regulatory reports

The Operational Resilience Controls Framework

Support and lead on delivery of specific elements of operating model processes including reviews of impact tolerance levels.

Facilitate annual tests of substitute processes to ensure security of data is maintained, and to confirm that they remain fit for purpose.

Track impact tolerance failures and report them to the Compliance Officer monthly.

Support the COO in providing evidence for regulatory submissions.

Business Continuity:

Lead in the management of the BCMS (Business Continuity Management System) for day-to-day operations.

Facilitate annual review of Business Continuity plans and Business Impact Assessments with all business areas across the group.

Review and update BCMS framework documentation.

Support the deliverance of annual training to existing senior and executive managers.

Qualifications, skills and experience

Background in financial services, preferably Insurance industry.

Qualification in Business Continuity preferred, or equivalent experience.

Effective use of all MS Office packages, including Excel and SharePoint, including proficiency process mapping in MS Visio.

Experience of working within a business continuity role.

Previous experience of working within an operational resilience role.

Proven communication skills with multiple levels of an organisation, including interaction with senior level business partners within the company.

Strong influencing and relationship management skills – capability to build and maintain Customer/Supplier relationships.

Proven ability to manage multiple high priority tasks / competing priorities and flexibility to adjust to changing requirements, schedules and priorities.

Benefits

Competitive Benchmarked Salary

25 days holiday

Discretionary bonus scheme

Employee assistance programme

Annual holiday buy (up to 3 extra days)

Salary sacrifice benefits

Annual benefits reviews

The option for professional qualifications and study support

Additional Information

A full job description can be seen here.

Permanent Full-Time