Sr Supervisor

Nippon Express Company, Ltd. (“NX”) was founded in 1872 in Japan and is headquartered in Tokyo. NX employs approximately 72,000 employees at 733 locations, in 47 countries and 314 cities around the world.

Nippon Express U.S.A., Inc. (“NEU”) was incorporated in New York in 1962 as a fully owned subsidiary of NX. NEU provides logistics solutions and comprehensive transportation services through its international freight forwarding and logistics network, including specialized handling of: air, land, sea and express packages; all types and sizes of cargo; personal effects and household goods; fragile and perishable freight; and livestock. NEU also provides related services, such as warehousing, distribution and customs brokerage and clearance. NEU operates at 55 locations in 27 states within the U.S., with approximately 1300 employees. NEU has enjoyed tremendous growth and success as one of the top five international freight forwarders in the world. We connect people with products throughout the world.

Responsibilities

Based on retained knowledge and proven experience, responsible for the handling of Operation and Sales as required or assigned. Acts as liaison between operations and sales teams to support all new business development activity.

30% Supervise Export Operation

Follow management direction, supervise Export Forwarding Team and give instruction to Export agents effectively. Responsible for account maintenance and operational support of existing accounts. Provide training to lower level employees, by sharing our motto of Punctual Operations and Excellent Customer Service, share operational notices, improve operations and customer services.

20% Communication & Problem Solving

Communicate effectively by demonstrating as supervisor, courtesy and respect in all interactions with internal departments (Warehouse, Sales, Operations, etc.), other branches, and external contacts (air/ocean carriers, trucking and rail companies, vendors or subcontractors).

Make sure the details of error (shipping delay or damage) and facts, reporting to customers in timely manner, find the root-cause and resolve irregularities. Coordinate activities of various entities from pickup to delivery to properly service customers. Visit to customer/facility if manager requested.

20% Sales Support

Acts as liaison between operations and sales teams to support all new business development activity. Set up new operations for new/potential customer, new lane, project cargo and collaborating with Export Department or Sales proactively. Create/update SOP and share the operations to other agents.

10% Transportation Details

In peak season, support agents and handle multiple transportation modes (FCL, LCL, Air, Domestic) simultaneously with fast changing priorities under tight deadlines. Required to correspond with high profile customers and complex shipments, with accuracy, precision and attention to details, and high-quality customer service as a Supervisor. Comply with FMC, AES, TSA, Haz-Mat and other regulatory properly and act as a model for other agents.

20% Sales Duty

Correspond Bidding, create quotation, share the new customer/shipment details to Team Lead or Professional effectively and make sure the progress of the shipment as sales rep. Report irregularity to customers, responsible for Account Receivable, visit customer and provide rates, solution, presentation or news.Sales activity limited to existing accounts and limited number (5-10) new targets

Visit customers from office and back to office after sales activities and share the topics to Manager/Export Agents proactively. Share the sales target, action plan, presentation materials in the sales meeting or with other counterparts proactively

Qualifications

Minimum Requirements, Education, and Experience:

Bachelor's degree, or equivalent

10 plus years of business experience which should include

Experience in sales and marketing preferably in a freight forwarding/logistics business

Good supervisor and organizational skills

Experience in sales staff development and training

Process Improvement

Valid state motor vehicle operator's license. Willingness to travel extensively in Branch

Skill Sets Required:

Strong Operational Background

Ability to participate in direct customer meetings

Ability to manage new business implementation and new account customer service support

Excellent working knowledge of Nippon’s global capabilities and networks

Strong communication skills – both internal and with customers

Sales Activity Expectations:

Established Annual Revenue Target

Weekly Sales Expectations – active sales 1or2 days per week

Update Prospect Management Account list on a weekly basis

New Business Reported and Maintained on a monthly basis

Attend and report sales and account management activity on a weekly basis via direct meeting or conference call

Behavioral Descriptors:

Leadership, management and organizational skills

Strong teamwork skills and inclination

Communications skill – listening, public speaking, providing and receiving feedback

Process improvement

Influencing skills in a matrix environment

Ability to understand, develop and maintain multi-cultural relationships

Patience – ability to deal with complex processes that may involve multiple levels of approval

Organization Relationships:

This position will interact with branch colleagues, leadership staff, and office /warehouse personnel. Must be able to work with customers, vendors, and outside organizations.

Work Environment:

(With or without accommodations) This position is predominantly sedentary office work which involves sitting, typing, filing, and conversing on the phone.

This job description is not intended to be and should not be construed as an all-inclusive list of all the responsibilities and working conditions of the position. While it is intended to accurately reflect the position activities and requirements, management reserves the right to modify, add or remove duties and assign other duties as necessary.

Nippon Express offers a generous Employee Benefits Package including:

Medical, Dental, and Vision beginning the 1st of the month after 30 days.

401k with a company match

Flexible Spending Accounts, HSA, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Auto and Home policies, Commuter Benefits, and much more.

Generous Vacation and Sick time.

Nippon Express USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Regular Full-Time