Customer Service Representative

TransCore (TRN), a subsidiary of ST Engineering, is seeking full-time Customer Service Representatives to join our team in our offices located in Natick, East Boston, and Saugus Massachusetts.

Job Summary: Under the direction of the Customer Service Center Supervisors, the Customer Service Representative (CSR) is the primary customer service interface for the E-ZDrive MA & Pay By Plate MA Program.

Essential Duties and Responsibilities include the following.

Other duties may be assigned.

* Responsible for all types of customer account maintenance.

* Determines the accuracy of account information.

* Ensures all required information is provided for security, processes payments, and adjustments.

* Assists customers in understanding the E-ZDrive MA & Pay by Plate MA program.

* Ensures E-ZDrive MA & Pay by Plate MA customers' service requirements are protected and accounted for in accordance with TransCore and MassDOT's standards of performance.

Required Skills: * Excellent phone skills, data entry skills, customer service skills, interpersonal skills, and problem-solving skills.

* Minimum of one year of customer service and data entry experience.

* Adapt quickly, efficiently, and positively to various projects assigned.

* Works well in a fast-paced, multi-task environment.

* Must remain professional under every circumstance with customers and staff members.

* Must maintain a good attendance record.

Education: High school diploma or equivalent preferred Job Complexity: Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.

Supervision: Normally follows established procedures on routine work, requires instructions only on new assignments.

Experience: Typically requires a minimum of 0 - 1 year of related experience.

Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos.

Ability to write simple correspondence.

Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills: Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's.

Ability to perform these operations using units of American money and weight measurement, volume, and distance.

Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

Ability to deal with problems involving several concrete variables in standardized situations.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear.

The employee is occasionally required to stand; walk and reach with hands and arms.

The employee must occasionally lift and/or move up to 25 pounds.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.