Front Desk Support Staff

Job Responsibilities With our Agency's mission to support the recovery of people with mental illnesses, we provide a complete array of medical and support services for children, adults, and families throughout South Carolina.

This position is located at the Department of Mental Health, Coastal Empire Community Mental Health Center, 151 Dillon Drive, Hilton Head, SC 29928.

1.

Responsible for centralize scheduling for psychiatrists and all other mental health professionals; make reminder calls; process intakes; answers phones and directs calls; distributes mail, faxes and all correspondence; creates and mails client correspondence; maintains office equipment & inventory; disperses compassionate medication and maintains medication log; updates client insurance information annually and ensure updates annual electronic signatures are captured.

2.

Responsible for annual client financial reviews; batch and routes all accounts receivables; updates daily cash log; import documents into EMR; Update CIS; completes all ticket corrections, charges and paybacks; maintains and posts financial data to ledgers, collections of payments, and completes deposit transactions daily; encourages clients to make payments on account.

3.

Responsible for completing various service request; ensures all documentation is provided at initial appointment; maintains all client records; manages all information in EMR and CIS according to SCDMH, Medicaid/Medicare, QA and CARF policies and procedures and in adherence to HIPPA guidelines.

4.

Performs duties of both Administrative Specialist position in absence of other support staff, covering for lunch schedules and any type of leave.

Other duties as requested Minimum and Additional Requirements State: A high school diploma.

Related clerical experience may be substituted for a high school diploma.

Preferred Qualifications Bilingual abilities in English and Spanish (or another language) are a plus.

Additional Comments The South Carolina Department of Mental Health is an Equal Employment Opportunity Agency.

We provide affirmative action and equal opportunity in employment for all qualified persons regardless of race, color, sex - including the basis of pregnancy, childbirth, or related medical conditions, national origin, age, religion, or disability.

South Carolina is making our Veterans a priority for employment in state agencies and institutions.

Supplemental questions are considered part of your official application.

Any misrepresentation will result in your disqualification from employment.

Please complete the state application to include all current and previous work history and education.

Please account for any and all gaps of employment in your application.

A resume will not be accepted in lieu of application completion nor reviewed to determine if an applicant has met the qualifications for the position.

The South Carolina Department of Mental Health offers an exceptional benefits package for FTE positions that includes: * Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children * 15 days annual (vacation) leave accrual per year * 15 days sick leave per year * 13 paid holidays * Paid Parental Leave * State Retirement Plan and Deferred Compensation Programs