HYBRID- Insurance Complaint Analyst 3 (Consumer Services)

About Us: The Ohio Department of Insurance (ODI) was established in 1872 as an agency charged with overseeing insurance regulations, enforcing statutes mandating consumer protections, educating consumers, and fostering the stability of insurance markets in Ohio.

Today, the mission of the Ohio Department of Insurance is to provide consumer protection through education and fair but vigilant regulation while promoting a stable and competitive environment for insurers.

Please visit our website Department of Insurance and also find us on LinkedIn.

Consumer Services Mission Statement: The mission of the Consumer Services Division is to educate consumers on insurance products, facilitate communication between consumers and insurance companies, assist in the resolution of consumers' insurance problems and assure compliance with Ohio insurance regulations.

CSD is seeking candidates to assist the consumers of Ohio in understanding their insurance benefits and resolving their complex insurance issues.

The ideal candidates will have excellent communication, problem solving, and organizational skills, a high level of emotional intelligence, and the ability to be adaptable.

If this sounds interesting to you, continue reading below to learn more about this career opportunity with CSD where you too can be available to support those who serve Ohioans.

What You'll Do: * Review, analyze, establish facts and draw valid conclusions regarding complaints related to all lines of insurance.

* Demonstrate research and analysis of the facts according to policy terms and applicable regulations through written and verbal responses.

* Identify possible violations of insurance laws.

* Make appropriate referrals to other divisions.

* Maintain records of investigation.

* Communicate complaint analysis and findings verbally and in writing in a professional manner.

* Assist consumers via telephone with insurance related questions and provide appropriate response.

* Performs other duties as assigned.

What's in it for you: Unless required by legislation or union contract, the final candidate can expect to be paid at the lowest step in the pay range (step 1). As an Insurance Complaint Analyst 3, you will receive a raise after six (6) months and yearly step increases until you reach the top level of the pay range.

There may also be annual cost of living adjustments (COLA) and longevity supplements begin after five (5) years of state service.

This position is designated as telework eligible.

The agency has a hybrid work model which allows employees to work from home but also requires in-person attendance in the office based on operational need.

As such, successful candidates must have and maintain internet at their remote location during normal working hours.

In addition, employees must reside in Ohio and within a reasonable distance from the Department location to respond to workplace reporting requirements.

At the State of Ohio, we take care of the team that cares for Ohioans.

We provide a variety of quality, competitive benefits to eligible full-time and part-time employees.

For a list of all the State of Ohio Benefits, visit our Total Rewards website!

72 months experience in insurance field (i.e., regulatory or industry) working with insureds or insurance contracts pertinent to assigned line of business (e.g., health, life, annuities, personal lines, managed care; commercial lines); 24 months experience or 24 months training in operation of personal computer or mainframe computer; 4 courses in mathematics.

* Or 6 courses in insurance; 54 months experience in insurance field (i.e., regulatory or industry) working with insureds or insurance contracts pertinent to assigned line of business (e.g., health; life; annuities; personal lines; managed care; commercial lines); 6 months experience or 6 months training in operation of personal computer or mainframe computer; 4 courses in mathematics.

* Or completion of undergraduate core program in insurance or business; 48 months experience n insurance field (i.e., regulatory or industry) working with insureds or insurance contracts pertinent to assigned line of business (e.g., health; life; annuities; personal lines; managed care; commercial lines), 6 months experience or 6 months training in operation of personal computer or mainframe computer; 4 courses in mathematics.

* Or 24 months experience as Insurance Complaint Analyst 2, 67232.

* Or equivalent of Minimum Class Qualifications For Employment noted above.

Job Skills: Insurance Technical Skills: Insurance, Customer Service Professional Skills: Attention to Detail, Written Communication, Verbal Communication, Analyzation, Time Management