Customer Service Representative

About Hawkins Hawkins, Inc.

is a formulator, manufacturer, blender, distributer, and sales agent for thousands of industrial chemicals and reagent grade laboratory chemicals sold to municipalities and businesses throughout the Central United States.

Thousands across a variety of industries have depended on Hawkins for the chemical products they need since 1938.

Learn more about us at ABOUT THE JOB Responsibilities * Respond to incoming calls, e-mails, fax, and processing customer orders.

* Assist customers in verifying product needs, identify product availability, process deliveries, returns, and assist in obtaining documentation such as MSDS or COA forms.

* Resolve pricing issues in conjunction with the Sales department.

* Follow up with customers on past due invoices.

* Utilize strong interpersonal skills to communicate effectively with other internal teams to ensure customer/order objectives are met.

* Provide feedback to manager(s) with reference to trends, possible problem areas and suggestions to improve overall departmental/company goals.

* Handle escalated customer complaints and inquiries as needed.

* Data entry and information gathering from the ERP System as well as other web-based platforms.

* Assist Hawkins Transportation with the daily delivery schedule to ensure customer expectations are met.

* Other duties as assigned ABOUT YOU * 1 - 3 years related customer service experience preferred * Demonstration of active listening and strong problem-solving skills * Strong verbal and written skills * Computer knowledge: MS Office experience required.

* Strong organizational skills and ability to prioritize and multi-task under various time constraints in a fast-paced environment.

* Ability to communicate effectively with all levels of external and internal customers * Ability to work independently, knowing when and how to ask questions when work direction may not be immediately available * Excellent attention to detail and follow through in a consistent manner Ref: 2024-295