Customer Service Agent

As our upcoming Customer Service and Sales Representative, you must be talented and driven to join our team. The ideal applicant will be in charge of organizing, scheduling, and making travel plans in addition to offering administrative assistance for all facets of business travel. The successful applicant must possess exceptional communication skills, strong organizational abilities, and the capacity to work autonomously with little direction.

Duties & Responsibilities

Correspond with potential clientele to calculate travel needs, preferences, and required finances

Tailor marketing materials to appeal to clientele via social media platforms, bulletin boards, and flyers

Advise travel destinations based on weather, culture, excursions/activities, and visa requirements

Book travel appointments, collect fees and associated dues, and obtain required documentation from clientele

Retain professional relations with all travel suppliers, clientele, and trip operators.

Qualifications & Skills

Proficiency in English ; knowledge of additional languages is an advantage

Strong experience and understanding of all social media platforms, as well as Zoom and Google Suite.

Focused on accuracy and possessing exceptional organizational abilities.

Possess a strong capacity for solving problems and ability to interact effectively with colleagues.

Able to quickly learn and utilize diverse computer software programs, with experience working with a broad range of applications. (preferred)

Highly-developed aptitude for multitasking and efficient task prioritization.

Education and Experience Requirements

1+ years of customer service experience (preferred)

High school diploma or GED (preferred)

Experience working as a travel agent (preferred)

Laptop/Smartphone & Internet Access(required)

Benefits and Perks

Flexible hours

Full-Time or Part-Time available

Certification & Credentials

Travel rebates and discounts

Extensive Coaching Platform

High Commission

Continuing education is key to maintaining a competitive edge in this opportunity. With that in mind, we're proud to provide ongoing professional development opportunities for everyone.

Our organization fosters a learning environment and actively promotes courses, seminars and workshops aimed at expanding skillsets and increasing knowledge of industry best practices.

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